ICT support professionals help other people – colleagues, clients and customers – use computer software and hardware, and may be involved in making sure networks and websites are working well. They generally work in teams with other IT professionals, such as systems engineers, network analysts, and web and database administrators, and often move into those roles with more experience and on-the-job training.
As an ICT support professional you might be involved in:
ICT support professionals are employed by almost all medium to large businesses and organisations, from schools and universities to banks, large retailers and digital technology companies.
Working in ICT support is a good way to get into the industry, and after five years most people have moved on to another role, such as network engineer, computer security specialist or ICT trainer.
ICT support professionals generally earn:
Key tertiary qualifications include:
Recommended school subjects:
Other job roles you may be interested in:
ICT Support Professional: People who work in this role
ICT Support Professional: Companies that employ people in this job role